Job Title: Housekeeping Manager – The Retreat Center
Ministry/Department: The Retreat Center/Housekeeping Department
Reports to: General Manager
Status: Full-time, exempt
Supervisory Role: Yes
ObjectiveProvide management and oversight for all housekeeping services which ensure the cleanliness of all cabins, guest rooms, hallways and public areas of The Retreat Center. Duties include, but are not limited to, the supervision of servicing guest rooms daily in accordance with The Retreat Center cleaning procedures, stocking supplies, replacing bed linens, and replenishing guest room supplies. This position requires strong leadership and personnel management skills, with attention to detail, scheduling, and conflict resolution capabilities.
Key ResponsibilitiesOversee and ensure that all systems, staff, and schedules for the Retreat Center Housekeeping Ministry are efficiently implemented.Oversee the day-to-day operations of the housekeeping ministry.Direct the assignment, execution, and prioritization of all housekeeping tasks based on the events schedule and operational tempo.Manage the housekeeping staff schedules and monitor work progress.Ensure compliance with all environmental and safety regulations.Conduct monthly audits of housekeeping maintenance – light bulbs and air filters.Assist in creating and maintaining the Housekeeping Ministry annual budget.Recruit staff; ensure they are utilized and supported.Provide the General Manager with essential reports, trends, and goals.Other duties as assigned.CompetenciesModel the Eleven22 Retreat Center's mission, vision, and core values.Ability to maintain strict confidentiality.Ability to adapt to change.Strong proactive communication skills.Demonstrated ability to make disciples who make disciples.Possess strong organizational, planning, and problem-solving skills.Manage confidential and sensitive information with discretion.Efficiently meet deadlines.Anticipate needs of the Retreat Center team.Education and Experience3-5 years of housekeeping experience.Ability to organize multiple projects, events, and personnel with minimal supervision.Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with minimum supervision.Strong computer skills, proficient in Microsoft Outlook, Word, and Excel, and the ability to learn and use new computer software.Position Type/Expected Hours of WorkThis is a full-time, exempt position. Normal days and hours of work are Monday thru Friday, 8:30 am - 5 pm. During scheduled events and gatherings, work hours and days may vary, to include weekends and after hours. Flexibility is a must.
The church has several big events throughout the year to help further the mission of Eleven22. These events are mandatory for all staff to be in attendance and may vary, depending on the vision cast for the current year.
Our entire staff family is called to action, so that we can continue to be a movement for all people to discover and deepen a relationship with Jesus Christ.
Work EnvironmentThis job operates in a professional environment. This role routinely uses industry-standard housekeeping products, cleaning solutions, and equipment. In addition, while performing the duties of this job, the employee is occasionally exposed to an outdoor environment on 3,500 acres of South Georgia coastal woodlands, to include intercostal waterways, swamps, and dense forests. Encounters with various wildlife are common.
Physical DemandsThis role requires a mixture of physical demands. While performing the duties of this job, the employee is regularly required to stand, walk, reach with hands and arms, stoop, bend, kneel, or crouch. The employee must be able to stand/walk for long periods of time (up to eight hours) and the ability to push/pull up to 50 pounds. Must be able to lift items of up to 15 pounds, bend and stand, load and unload laundry apparatuses. Extreme summer heat as well as cold, wet winters are expected.
Ministerial ExceptionThe ministerial exception furthers the purposes of the Free Exercise and Establishment Clauses of the First Amendment by barring legal claims against church bodies by staff members who perform religious functions. All church pastors are subject to the exception, but a formal ministerial credential is not required. Staff members who qualify under the ministerial exception are not covered by federal and state employment and anti-discrimination laws.
Code of ConductWe live authenticity.We are gospel-centered and mission-focused.We are family.We are lifelong learners.We aim for excellence in the experience with zero excess.We choose to trust.We pray 1st and decide 2nd.We glorify God by honoring others.Our team unites under a clear vision.We walk in humble confidence.EEO StatementThe Eleven22 Retreat Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state, or local laws.
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