Hozpitality - Guest Service Representative

Job summary
Welcome to our familyOperating at a level of excellenceYou'll make an impact and be appreciated
Job seniority: entry level
Responsibilities
• Organize, confirm and process guest check-ins/ check-outs and adapt for any changes• Secure payment, verifying and adjusting billing as needed• Provide guests with room and hotel information, directions, amenities and local interests• Run daily reports, reviewing to see what needs to be communicated to the next shift's staff• Complete cashier and closing reports, counting the bank at the end of each shift securely• Accept and record wake-up calls, delivering to the right department• Communicate any emergency, lost item or theft to proper security staff and/or authorities• Keep contingency lists in case of emergency and communicate any necessary messages
Requirements
• Warm, people-oriented demeanor• Team-first attitude• Attention to the smallest details• Compliance with quality assurance expectations and standards• Ability to stand, sit, or walk for an extended period of time• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Benefits
• Health care benefits• Retirement benefits• Earned paid time off and/or sick leave• Life insurance• Disability coverage• Other life and work wellness benefits