Human Resources Call Center Agent

The HR Advisor is responsible for providing HR support to Inova team members and leaders, delivering an exceptional customer experience.
This role acts as the first point of contact for Inova team members and leaders that have questions related to HR, payroll, benefits, and position management.
The HR Advisor collaborates with any necessary support teams to ensure team members are provided with a resolution for questions and concerns.
This role adapts to the needs of the team member providing in-depth guidance and support.


Job Responsibilities Identifies HR and payroll questions and issues, develop solutions, and accurately document interactions within the HR System Partners with HRBPs, payroll, and talent acquisition to escalate complicated tickets or concerns Provides support for employee and leader transactions in Oracle Maintains a detailed knowledge of HR processes Reviews your work for quality, accuracy, and relevance Ensures all employee information is kept strictly confidential Collaborates in any other HR tasks or company projects May perform additional duties as assigned Additional Requirements Experience - None required

Education - High School or GED