It Support Officer

Job summary
Coordinate activities ranging from simple to complex plansProvide onsite/on-call assistance to end-usersEnsure optimal service delivery
Job seniority: entry level
Responsibilities
• Troubleshoot computer OS and peripherals• Handle different PC operating systems (Windows 7/8 and 10)• Perform hardware and software installations• Have knowledge of SOE and group policies• Provide printer support• Install and troubleshoot MS Office tools• Support a variety of technologies and services• Troubleshoot Windows, Apple, and virtual operating systems• Manage time and resources in high-profile situations• Maintain professionalism under pressure
Requirements
• Reliable transportation• Flexible schedule• Resilience and conflict resolution skills• Effective oral and written communication• Customer-oriented and cool-tempered• Works well under pressure• Proactive and self-starter• Team player• Strong analytical and problem-solving capabilities• Deep knowledge of Windows OS, Microsoft Office applications, PC/Laptop hardware, and peripherals• Basic knowledge of Active Directory, Exchange, Apple OS, and SCCM• At least one relevant certification• 2+ years of relevant experience• Ready to travel 10-20 miles as required
Key Skills Needed
• Computer troubleshooting• Hardware and software installation• Printer support• MS Office tools installation and troubleshooting• Time and resource management• Customer service• Troubleshooting skills• Communication skills• Analytical and problem-solving capabilities
Benefits
• Flexible work arrangement• Experience different IT projects/work cases• Be your own boss