Marketing Shift Manager Location Salamanca, NY : The Marketing Shift Manager is responsible for supervising the day-to-day operations of the Promotions department and oversees motor coach arrivals, distributes group packages; records guest head counts, handles problems with guests or group leaders. Assists staff in issuing guest accounts, and the like, in an accurate and professional manner, developing, coordinating, and implementing aspects and activities of promotions, ensure staff is knowledgeable and follows company internal controls, policies and procedures. This position requires direct supervision of all departmental employees which include training and evaluating. The Shift Manager requires a high attention to detail, oral and phone communication skills, and a strong customer service orientation. This position assumes all administrative aspects of promotions department, including bus operations. All duties are to be performed within the guidelines of the Seneca Gaming Corporation's policies and procedures, Internal Control Standards and objectives. Position Requirements QUALIFICATIONS/REQUIREMENTS: "Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived." Education/Experience: Must be 18 years of age or older upon employment. High school diploma or its equivalency required. Three (3) years previous customer service experience required. Marketing gaming experience preferred. Prior supervisory experience preferred. Management / Leadership Proficiency required. Accounting & computer competency. Previous telemarketing experience preferred. Language Skills and Reasoning Ability: Must possess excellent communication skills. Ability to write routine correspondence and to speak effectively to the public, employees and customers. Must have the ability to deal effectively and interact well with the customers and employees. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner. Physical Requirements and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted. Must be able to stand for extended periods of time (up to eight hours minimum), walk, and move through all areas of the casino in a timely manner. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
