**Job Title:** Online Client Relations Specialist
**Company:** AECOM
**Location:** Indianapolis, Indiana, US
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 1
**Deadline to Apply:** September 29, 2024
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### **Job Description:**
AECOM is seeking a motivated and detail-oriented Online Client Relations Specialist to join our dynamic team in Indianapolis, Indiana. This entry-level position is focused on enhancing our client engagement efforts via online communication processes. As a part-time member of our Client Relations team, you will be dedicated to understanding and exceeding customer expectations by providing exceptional support and building strong relationships with our clients.
### **Responsibilities:**
- **Client Interaction:**
- Serve as the primary point of contact for clients through various online channels including email, chat, and social media.
- Respond to client inquiries promptly and efficiently, ensuring that all communications are clear, professional, and solution-oriented.
- Address client concerns by conducting thorough research and delivering accurate information.
- **Client Relationship Management:**
- Build and maintain long-term relationships with clients to enhance customer satisfaction and loyalty.
- Document client interactions and maintain up-to-date records in the customer relationship management (CRM) system.
- Assist in the identification of client needs and offer tailored solutions to enhance their experience with AECOM.
- **Feedback and Reporting:**
- Gather and analyze client feedback to identify trends and inform improvements to service delivery.
- Prepare regular reports on client interactions, challenges, and resolutions for management review.
- **Team Collaboration:**
- Collaborate with other team members and departments to ensure a seamless service delivery experience.
- Participate in team meetings and contribute to ongoing training and professional development initiatives.
- **Continuous Improvement:**
- Stay updated on industry trends and best practices in client relations to bring innovative ideas to the team.
- Actively participate in training programs and workshops aimed at enhancing job-related skills and knowledge.
### **Requirements:**
**Education and Experience:**
- Bachelor's degree in Business Administration, Communications, or a related field is preferred.
- Minimum of 1 year of experience in customer service, customer relations, or an equivalent role in an online environment.
**Personality Traits:**
- **Confident:** Ability to communicate effectively and assertively in various situations.
- **Dedicated:** A commitment to achieving high levels of customer satisfaction and service excellence.
**Soft Skills:**
- **Adaptability:** Comfort and capability in adjusting to changing circumstances and client needs swiftly and efficiently.
- **Research Skills:** Proficient in gathering and analyzing information to resolve client inquiries and enhance service offerings.
**Technical Skills:**
- Proficiency in using CRM software and customer engagement platforms.
- Excellent written and verbal communication skills.
### **Benefits:**
- Retirement plan with company matching.
- Disability insurance coverage.
- Comprehensive medical benefits including health, dental, and vision plans.
### **Working Environment:**
At AECOM, we are dedicated to creating a supportive and collaborative working environment. Our team is committed to understanding and exceeding customer expectations, ensuring that every client feels valued and supported.
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**Equal Opportunity Statement:**
AECOM is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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If you are passionate about client relations and are looking for a challenging yet rewarding opportunity within a progressive company, we encourage you to apply for the Online Client Relations Specialist position at AECOM. Submit your application before the deadline of September 29, 2024!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
