Job Description:
We are looking for a highly experienced Online Client Service Manager to join our team at Macy's in Phoenix, Arizona. As a mid-to-senior level professional in this role, you will be responsible for managing and enhancing the online client service experience for our customers.
Responsibilities:- Oversee all aspects of online client service operations, including responding to inquiries, resolving customer complaints, and ensuring a seamless shopping experience.- Develop strategies to increase client satisfaction and loyalty through online channels.- Collaborate with cross-functional teams to implement improvements to our online client service platform.- Monitor online client service metrics and analyze data to identify areas for improvement.- Train and mentor junior online client service representatives to ensure high performance and efficiency.- Stay up-to-date on industry trends and best practices in online client service management.
Requirements:- Bachelor's degree in Business Administration or related field.- Minimum of 7 years of experience in online client service management.- Strong leadership and communication skills.- Ability to work in a fast-paced environment and adapt to changing priorities.- Resilient and energetic personality traits.- Excellent problem-solving and planning skills.- Experience with CRM software and online client service platforms.
Benefits:- Paid overtime for extra hours worked.- Remote work flexibility.- Disability insurance coverage.
Working Environment:At Macy's, we value autonomy and independence, empowering our employees to excel in their roles. We foster a trusting environment where employees are encouraged to take ownership of their work and make meaningful contributions to the overall success of the organization.
Deadline to Apply:July 13, 2024
Equal Opportunity Statement:Macy's is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetic information, disability, veteran status, or any other status protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
