Online Customer Care Manager

Job Description:

SanDisk, a leading technology company, is seeking an experienced Online Customer Care Manager to join our team in Seattle, Washington. This is a part-time position with a mid-to-senior level of seniority, requiring a minimum of 8 years of experience in customer service or a related field.

Responsibilities:- Oversee all aspects of online customer care, including managing customer inquiries, feedback, and complaints through various communication channels.- Develop and implement strategies to improve customer satisfaction and loyalty.- Analyze customer data and feedback to identify trends and opportunities for improvement.- Work closely with the marketing and sales teams to ensure a seamless customer experience across all online platforms.- Train and mentor customer care representatives to deliver exceptional service to customers.- Monitor and report on key performance indicators related to customer care, such as response times, resolution rates, and customer satisfaction scores.

Requirements:- Bachelor's degree in business, marketing, or a related field.- Proven experience in online customer care and management.- Strong communication and interpersonal skills.- Ability to analyze data and make data-driven decisions.- Proficiency in Microsoft Office and customer relationship management (CRM) software.- Hardworking and adaptable personality traits, with a focus on problem-solving and analysis.- Equal opportunity employer.

Benefits:- Retirement plan- Training and professional development opportunities- Free food

Working Environment:At SanDisk, you will have the opportunity to achieve success in a high-energy workplace focused on delivering impactful results. We value teamwork, innovation, and continuous improvement, and we are committed to providing a supportive and inclusive work environment for all employees.

Deadline to apply:June 14, 2024

We encourage candidates of all backgrounds to apply for this position and will consider all applicants based on their qualifications and fit for the role. We are an equal opportunity employer committed to diversity and inclusion in the workplace.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.