As a leading provider of insurance and reinsurance with worldwide operations and employees in Bermuda, U.S., U.K., Continental Europe and Asia, we recognize that our success is derived directly from those who matter the most: our people. At Sompo International, our values of integrity, collaboration, agility, execution and excellence underpin our culture and our commitment to providing an employee experience that attracts and engages the best talent in the industry.Job DescriptionSompo has a unique opportunity for an Operations Manager in our North America Insurance Operations team.
The role is responsible for overseeing a Policy Servicing team. This team handles centralized processes that support Business Units across North America, including policy renewal preparation, preparation of required policy notices and filings, policy issuance, new system conversion, and various other underwriting and operational support activities. Location: This position will be based out of our Charlotte, NC office.
What you'll be doing: Manage, coach, and assist a team of Operations AnalystsTrack, monitor and balance team workloadSupport team and ensure adherence to best practicesDrive continuous improvement and service deliveryCreate common, standard processes and implement controls to improve efficiencies and support strategic goalsProvide technical and administrative support to underwriting units including, but not limited to, new business set up, renewal policy preparation, and various policy noticesCommunicate with underwriting assistants/technicians, underwriters, managers, VPs and brokers in a clear and concise mannerPerform quality control analysis of select tasks completed by other operations personnelCompile data utilizing various sources and tools; investigate data quality issuesQuantitatively and qualitatively analyze performance and complete management reportingCoordinate team involvement in user acceptance testing of system and new functionalitiesHire and train new team membersWhat you'll bring: 7+ years of experience as an Insurance Operations Professional (P&C insurance)Supervisory experience and LEAN management skills preferredExperience transforming and implementing Operational processesStrong problem solving and decision-making abilities; process improvement skillsStrong written and oral communication skillsComputer skills including Microsoft office, Excel, VisioGuidewire, Cognos and/or AS 400 skills a plusExcellent time management and ability to work and prioritize tasks independentlyAt Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.
Sompo is an equal opportunity employer and we intentionally value inclusion and diversity. Above all, we want you to work in an environment that respects everyone's unique contributions – we are passionately committed to equal opportunities. We do not discriminate based on race, color, religion, sexual orientation, national origin, or age.
About UsWe are Sompo, a global provider of commercial and consumer property, casualty, and specialty insurance and reinsurance. Building on the 130 years of innovation of our parent company, Sompo Holdings, Inc., Sompo employs approximately 9,500 people around the world who use their in-depth knowledge and expertise to help simplify and resolve your complex challenges.
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