About the role:
We are seeking an experienced, results-driven Sr. Product Manager who wants to help redefine how our Sales and Care teams help our customers love where they live while helping pros love what they do. This person will improve the products and tools our Sales and Care reps use on a daily basis for a marketplace that generates more than $1bn annually. They will have the opportunity to work closely with our internal teams to drive real change across a variety of product surfaces – CRM systems, data science-driven scoring models, payments and billing, phone and chat support channels, and much, much more.
What you'll do:
Design, build, and test innovative changes to support our Sales and Care teams
Own a roadmap that has ambitious goals, builds momentum, and inspires the engineering team you'll partner with
Work with a team of talented software engineers to execute on that roadmap – rapidly learning about customer problems and solutions and driving incremental value every day
Develop a deep understanding of our customers and our marketplace and related metrics, so you're always making data informed decisions that drive value
Thrive in ambiguity and find new, creative ways to solve problems every day
Identify and launch new product ideas with a thoughtful testing approach
Ruthlessly prioritize the most impactful things so you're always learning what's best for customers
Collaborate with Design, Data Science, Engineering, Analytics, Strategy, and Operations to make smart decisions that deliver for customers and pros
Who you are:
Experienced problem solver:
you have 5+ years of product management experience, including leading a team of engineers in an Agile environment. Salesforce experience preferred but not required
Deeply curious:
you operate with a sense of urgency and always look for new ways to understand our customers and create value on their behalf
Data-fluent:
you use data to solve problems, identify opportunities, and are capable of inventing and using new metrics to learn and make decisions. You are excited to dive deep into the data using analytical tools and SQL
Biased for action : you make good decisions with incomplete data and are constantly optimizing for learning. You find creative ways to overcome impediments and make incremental progress every day
A bar raiser : you inspire others to bring their 'A' game and are constantly looking for opportunities for improvement. You don't accept "because that is the way we've always done it."
An owner : you can seamlessly straddle thinking about both the product and the business and are equally comfortable talking about funnel metrics and P+L's. You
never
say "that is not my job."
A compelling story-teller:
you use both qualitative and quantitative data to influence key stakeholders, inspire your team, and you can tailor your message to your audience.
Collaborative partner:
you build strong relationships, provide rich context, and earn trust of those around you
We value diversity:
We know that the best ideas come from product teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse educational, culture, life and work experiences.
Compensation & Benefits:
The salary band for this position ranges from $130,000-$190,000 commensurate with experience and performance. Compensation may vary based on factors such as cost of living.
This position will be eligible for a competitive year end performance bonus & equity package.
Full medical, dental, vision package to fit your needs
Flexible vacation policy; work hard and take time when you need it
Pet discount plans & retirement plan with company match (401K)
The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world
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