We are looking for a dynamic Social Media Servicing Agent to join Varo. In this role, you'll be in charge of communicating with customers via social media and customer outreach platforms, working with the marketing team to create social media response strategies, and addressing any trends or concerns presented in our external platforms. To ensure success as a Social Media Agent, you should know how to effectively use various social media platforms, tools, and technologies. Ultimately, an outstanding Social Media Agent should be a goal-orientated individual with a solid understanding of the customer experience.
\n What you'll be doingAttending to all customer/non-customer queries, concerns, and comments posted to the company's social media platforms in a timely mannerReviewing all social media posts for accuracy and ensuring inappropriate content is removedWorking with the marketing and servicing teams to develop comprehensive social media response strategiesMaintaining a working knowledge of company products to effectively communicate with customersCreating and maintaining strong relationships with different lines of businessStaying informed on social media trends, innovations, and changes. You'll bring the following required skills and experiencesAbility to work 1 Weekend day per shift: Tuesday-Saturday or Sunday-Thursday (8:00am - 4:30pm)An associate's degree in social media management, marketing, or a related field would be beneficialA minimum of 2 years' experience as a social media agent, customer service agent, or a similar roleExcellent knowledge of social media best practicesAbility to effectively use a variety of social media platforms, such as Twitter, Facebook, Instagram, LinkedIn, Reddit, App Stores and moreWorking knowledge of social media toolsSolid customer service skillsGood communication and interpersonal skillsAbility to work independently in a fast-paced environment.
\n$23 - $26 an hour
For cash compensation, we set standard ranges for all US-based roles based on function, level, and geographic location, benchmarked against similar-stage growth companies. Per applicable law, the salary range for this role is $23 - $26. Final offer amounts are determined by multiple factors as well as candidate experience and expertise and may vary from the identified range. \n