About the Role:Job Description
Position title: Sr Operations Analysis Analyst Location: Gurugram, India
Business Function: Operations
Company overview: OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. The Team: We are looking for self-driven individuals with great problem solving and analytical skills to fill an Associate position within the Operations group. The successful candidate will be responsible for providing day-to-day customer support for all services supported within Osttra's suite of products. Duties & accountabilities: Ensuring accurate input of static data client profile configurations are processed daily and the team meets assigned targets and SLA's.Monitor client query queues, diagnose and resolve any resulting exceptions or errors and work with internal groups to provide resolution.Respond to client requests by providing detailed analysis and feedback.Work closely with internal teams for system enhancements.Process reports (user list / Trade) as requested by clients.Participate in internal / external training needs. Educate clients on upcoming changes.Other ad hoc projects as they arise.Liaise with clients to setup trading permissions and registration of Master Confirmation Agreements (MCAs) on Osttra platforms.Liaise with participants for rolling out Osttra product which will enable them to trade and settle derivatives electronically eliminating the need of paper transactions for majority of the trades.Communicate and assist internal departments for onboarding new participants in a timely manner and effective implementation of the product.Perform testing and provide troubleshooting for the client to configure the product as per the requirements of the participant in the UAT and pre-prod environment and emulate the same design setup in the production environment as well.What We're Looking For: Education and experience: University graduate preferred.Knowledge of OTC derivative products, Trade confirmations, and financial markets is a major plus.Commercial awareness: Ability to work in fast paced environment with client orientation. Personal Competencies: Strong customer service and problem-solving skills.Focused on Operational Control and Data Security.Flexible and able to adapt to change.Able to work independently with minimal supervision.Communication: Excellent interpersonal, written, and verbal communication skills.Teamwork: Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients.Equal Opportunity Employer: S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. If you need an accommodation during the application process due to a disability, please send an email to: ********
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