Overview:
The Excess & Surplus Lines Service Team supports external agents, internal Underwriters and other disciplines as required.
We support agents and end users nationwide.
Agent and underwriter communication is primarily received via email; this is not a call center.
The Excess & Surplus Lines Service Teams mission is to be the single point of contact for our agents and end users by providing high quality and innovative support.
This position provides analytical and administrative support to the Excess & Surplus business teams.
The analyst will troubleshoot and resolve system related issues and operational challenges.
Works with project teams and senior business analysts to make sure that the products and/or application development within the rating systems meet the needs of the end users.
Interacts professionally with both external clients and internal business partners within the company.
Maintains a solid understanding of AmTrusts mission, vision, and values.
Upholds the standards of the AmTrust organization.
Responsibilities:
Proficiently manage the resolution of reported issues, balancing the need for customer service and issue resolution with expertise and professionalism Accurately and efficiently record all interactions with clients using an IT service management platform Analyzes and identifies the sources of application problems and works with IT to successfully resolve application problems Manage and maintain user rights credential provisioning and communication Qualifications: Experience in Commercial Property & Casualty insurance highly desired Experience working on policy issuance systems with underwriting and testing knowledge of Excess and Surplus lines highly desired BA/BS degree or equivalent work experience preferred Strong organizational, analytical skills and attention to detail Ability to adapt in an exciting, fast paced environment with the potential for unpredictable deadlines and shifting priorities Possesses excellent written and oral communication skills via multiple different communication channels Highly proficient in multi-tasking and workload management Ability to work well independently and as a team member A driven and motivated individual who takes initiative and is eager to learn within the small commercial insurance space #LI-BL1
#LI-HYBRID
What We Offer:
AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities.
Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.
AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected.
This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.
AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice.
Diversity is a business imperative, enabling us to attract, retain and develop the best talent available.
We see diversity as more than just policies and practices.
It is an integral part of who we are as a company, how we operate and how we see our future.