VP, Supply Chain Operations - East Coast DC Campus
Our Company
With a rich history dating back to 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our esteemed family of brands includes Williams-Sonoma, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham.
These brands are among the best-known and most respected in the industry. We offer beautifully designed, stylish, and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room, and even outdoor spaces. We've seen big changes since our first brick-and-mortar store opened over half a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, the Company Revenues of
$7.5 billion and operating income of $911 million. Our company's revenue source is 65-75%e-commerce and e-commerce; the rest are from over 600 store locations. We're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented retail teams. We're always looking for new energy and ideas.
Williams-Sonoma, Inc Supply Chain Overview
In 2023, we were honored to be recognized as a Great Place to Work, a testament to our people-first organization and the positive work culture we foster. Our operation includes:
3300 full-time associates across Supply Chain
Nine large Furniture Distribution Centers located in Los Angeles, Dallas, Atlanta, and Newark, totaling 7.5 million square feet
38 delivery hubs in cities larger than 750,000 in population
Four small package e-commerce Distribution Centers located in Memphis, TN, Olive Branch, MS, and our newest, most automated location in Litchfield, AZ, totaling more than 4 million sq ft, consisting of 1200 full-time associates and 5000 seasonal/temporary associates
4 Sutter Street Upholstery Factories located in North Carolina and Mississippi with over 1,400 FTEs producing approximately $900 million to $1 Billion in sales of Upholstered furniture
Transportation Department for Ocean, Air, Trucking, and Rail consisting of over 45 transportation professionals located in Memphis, TN
700 associates in our Sourcing offices in 10 countries in Asia and Europe, including China, Vietnam, Singapore, India, Italy, and Turkey
Position Summary
Williams-Sonoma Inc.'s Supply Chain organization is the backbone of our company. Reporting to our Executive VP of Regional Operations, the VP of Operations will lead strategic planning, annual budgeting, monthly forecasting, and daily execution, ensuring an exceptional customer experience.
In addition, the position is responsible for all supply chain activities associated with customer and furniture order fulfillment and on-time deliveries. The ideal candidate will have significant experience in big box distribution, 3PL vendor management, team leadership, a passion for quality, and analytical skills to uphold the company's various goals and strategies.
The VP of Supply Chain Operations position is in our South Brunswick, NJ facility.
Specific Responsibilities
Drive initiatives related to Showroom Quality in-home delivery performance for both company-owned and 3PL home delivery hubs
Apply continuous improvement strategies to build upon industry-leading returns/replacement performance
Lead and enhance the monthly financial review for the ECDC network, demonstrating continued progress toward establishing on-time, quality, and cost metrics
Standardize operational best practices and processes across sites
Maintain an impressive track record of on-time delivery, cost reductions, and increased efficiency
Oversee daily operational activities and ensuring performance targets are met
Initiate enhancements and quality improvements
Identify and implement cost-saving and process improvement while keeping executive leadership informed
Monitor and report on operational performance metrics
Drive organizational efficiency and effectiveness
Build bench strength within the network and across the Supply Chain organization
Build bench strength via internal talent development, succession planning, and outside recruiting, ensuring an ample supply of talent
Engage with external partners, suppliers, and industry leaders to enhance business opportunities
Qualifications
Bachelor's degree in supply chain, business, or technical field a must
Minimum 10 - 15 years of experience in big box retailer/supply chain experience
Experience managing multiple P&L's
Experience managing various methods of transportation including but not limited to big and bulky, parcel, and pool replenishment
In-depth knowledge of supply chain or furniture operations
Technical skills in end-to-end inventory management
Working knowledge of network design and optimization
Strong strategic, consulting, problem-solving, and conceptual skills
Ability to build strong relationships and partner with various levels of management in all WSI locations
Excellent written and verbal communication skills; ability to communicate complex concepts to multiple audiences
Ability to manage and work with/through a matrix organization
Strong technical skills with Microsoft Office products and other analytical data software
Personal Competencies
Global Business Acumen:
Understand the complexity of business on a global scale. Embrace cultural and individual differences with empathy. Work with the nuances of specific local cultures to make informed decisions.
Strategic and Analytical Capability:
Ability to think globally, strategically, and objectively. Effectively translates data into actionable insights, strategies, and financial plans.
Leading Teams:
Attracts, develops, and motivates the talent needed for current and future business requirements. Articulates an inspiring vision for the future, establishes high-performance expectations, and sets an example through their own behavior. Ensures alignment of individual goals with overall business objectives. Coaches team members to success and holds individuals accountable for achieving results.
Drive for Results:
Credibility earned through delivering results. Balances urgent and effective action, commitment to excellence, taking the initiative to resolve problems, and work quality. Demonstrates high initiative and provides leadership in a project-oriented environment.
Effective Communication:
Communicates clearly and effectively with associates at all levels, board members, external partners, and customers. Strong verbal and written presentation skills, including communicating complex ideas simply and tailoring key messages and presentation styles to multiple audiences.
Influence and Collaboration:
Builds and sustains collaborative relationships at multiple levels in the company. Able to work through complex disagreements and conflicts to achieve resolution. Builds trust by including others and keeping the cross-functional teams focused on the success of the entire company.
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