CUSTOMER SERVICE REP 2 - CUSTOMER CONTACT CENTER
Job No:
524682
Work Type:
Full-time
Location:
PHOENIX
Categories:
Administrative Support/Customer Service
CORPORATION COMMISSION
The Arizona Corporation Commission (ACC) is one of the most unique state agencies in Arizona and one of only 13 public utility commissions in the country where commissioners are elected. Established by the Arizona Constitution, the ACC is a medium-sized agency with offices in Phoenix and Tucson. Our mission is diverse-spanning utility rate making; securities registration and enforcement; rail and pipeline safety; and corporate business filings-and we boast an average employment tenure of nearly 10 years. Learn more by visiting www.azcc.gov.
CUSTOMER SERVICE REP 2
Customer Contact Center
Job Location:
Address: 1300 W. Washington, Phoenix, AZ 85007
Hiring Rate: $15.75 per hour
Grade: 15
Job Summary:
The Corporations Division approves corporate names and grants corporate or limited liability company status to entities organizing under the laws of the State of Arizona; grants authority to foreign corporations and limited liability companies to transact business in the State; collects annual reports from all corporations of record; and maintains records for the benefit of public record and service of process.
Job Duties:
You will rotate staffing a walk-up customer service window as cashier for customers filing corporation and limited liability company documents at the Division. This involves the ability to handle and count cash and other forms of payment, data entry of payment and document information, and understanding and advising customers on statutory filing requirements as interpreted by the Division. When not providing face-to-face interaction with the public, you will respond to customer email inquiries.
Knowledge, Skills & Abilities (KSAs):
-Mastery of effective customer service techniques
-Cash handling experience; basic bookkeeping and math skills
-Excellent listening, oral, written and interpersonal communication skills
-Research and problem-solving skills
-Ability to interact positively with customers via the telephone, correspondence or in person, including facilitating the resolution of customer complaints
-Ability to learn and comprehend filing requirements according to Titles 10 & 29 (limited liability companies) Arizona Revised Statutes
-Proficient PC skills
-Good attention to detail and accuracy
-Ability to examine all documents submitted to the ACC for compliance with Titles 10 & 29 and ACC policies and procedures
-Ability to work effectively in various situations in a fast-paced environment.
Selective Preference(s):
N/A
Pre-Employment Requirements:
Any offer of employment is contingent upon successful completion of an employment/reference check and confirmation of any degrees/certifications.
A.R.S. Section 40-101 prohibits Commission employees from having certain financial interests in entities that the Commission regulates. Applicants shall be required to disclose any interests they may have in the regulated entities during the application process, and as a condition of employment, to divest themselves of any prohibited interests.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:
- Excellent comprehensive benefits, including a top-ranked retirement plan, low-cost health coverage, supplemental policies such as vision and short-term disability, generous paid vacation and sick leave programs, and Paid Parental Leave for those who qualify
- Free parking; carpooling resources and incentives; fully subsidized public transit
- Career and personal development support; multiple training and education opportunities and resources; qualifying Public Service Loan Forgiveness employer
- Interesting, challenging work in a public sector environment with the chance to make a real difference in our state
- We are a recognized Arizona Veteran Supportive Employer
Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement:
This position qualifies for participation in the Arizona State Retirement System (ASRS) defined benefit pension.
Contact Us:
If you have any questions, please email ******** for assistance.
Advertised:
20 Jun 2024 US Mountain Standard Time
Applications close:
07 Jul 2024 US Mountain Standard Time
