Customer Success Assistant

Job Description:

Williams, a leading company in San Francisco, California, is seeking a part-time Customer Success Assistant to join our team at the Associate Level. The ideal candidate will have at least 4 years of experience in a customer-facing role and possess a resilient and resourceful personality.

Responsibilities:- Manage customer accounts, ensuring their satisfaction and success with our products and services- Provide timely and effective responses to customer inquiries and issues- Collaborate with other teams within the company to address customer needs and concerns- Analyze customer data and feedback to identify trends and areas for improvement- Assist with onboarding new customers and providing product demonstrations- Proactively reach out to customers to offer assistance and support- Contribute to the development of customer success strategies and initiatives- Perform other duties as assigned by the Customer Success Manager

Requirements:- 4+ years of experience in a customer-facing role- Excellent communication and interpersonal skills- Ability to think innovatively and problem-solve effectively- Strong organizational and time management skills- Familiarity with CRM software and customer support tools- A positive attitude and a willingness to learn- Bachelor's degree in a related field preferred

Benefits:- Parental leave- Medical coverage- Paid overtime- Be part of a team that leads the industry through cutting-edge ideas and solutions

Equal Opportunity Statement:Williams is an equal opportunity employer and is committed to diversity in the workplace. We celebrate and promote diversity and inclusivity in all aspects of our company.

Deadline to apply: June 1, 2024

If you meet the requirements and are looking to join a dynamic and innovative team, please submit your application today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.