Customer Success Associate

Job Description:

Yum Brands is seeking a dedicated and passionate Customer Success Associate to join our team in San Jose, California. As a Customer Success Associate, you will be responsible for ensuring our customers have a positive experience with our products and services. This is a part-time, entry-level position ideal for individuals with at least 1 year of experience in customer service.

Responsibilities:- Develop and maintain relationships with customers to ensure their needs are being met- Provide support and assistance to customers through various communication channels (phone, email, chat)- Work with cross-functional teams to resolve customer issues and escalate when necessary- Analyze customer feedback and data to identify trends and improve customer experience- Develop creative solutions to solve customer problems and enhance customer satisfaction- Collaborate with colleagues worldwide to foster a global village mentality

Requirements:- Bachelor's degree or equivalent experience- 1+ years of experience in customer service or a related field- Excellent communication skills, both verbal and written- Strong problem-solving skills and ability to think creatively- Ability to work independently and as part of a team- Proficiency in Microsoft Office and CRM software

Personality Traits:- Dedicated- Passionate

Soft Skills:- Creativity- Problem-solving

Benefits:- Company equipment- Retirement plan- Free accommodation

Working Environment:- Collaborate with colleagues worldwide, fostering a global village mentality.

Deadline to apply: ********

Equal Opportunity Statement:Yum Brands is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.