You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our
company values
and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together
The
Enterprise D
esign and Research
(ED
R
)
team
is responsible for
deepening customer engagement through our digital experiences on our mobile app, web, and push channels. The team's mission is to increase digital engagement, customer satisfaction and revenue through a combination of compelling features and
a superior
user experience. We have an enterprise commitment to deploy personalized experiences that meet the growing needs of our customers globally and across all lines of business.
Within
EDR
, the UX Design & Research team is a group of talented, passionate, multi-disciplinary members based in New York, Phoenix, and London. Our vision is to elevate human centered design at American Express and drive the world's best digital customer experience for the largest servicing and engagement channels. We do so by ensuring our experiences are:
Seamless
we look along the entire customer journey to make our experiences intuitive and easy
.
Personal
we put people first using customer research and data
.
Empowering
we deliver
knowledge and confidence to help our customers achieve their aspirations
.
Our team is a combination of high-performing design, product, and marketing teams who
are responsible for
the definition and delivery of features in the Amex App
and web applications
– bringing data-driven and customer focused insights into our design & development process.
We are committed to developing our team members into leaders with the goal of advancing each colleague within the organization over time. We have a culture in which team members value and respect each other's perspectives,
time
and contributions.
THE ROLE:
We are looking for a talented and passionate mobile
Director Product Design
. The successful candidate will have experience with digital initiatives and the ideation & development of mobile
products and services and will
be responsible for
delivering user-based outcomes in the mobile product portfolio.
Primary Responsibilities:
Develops and communicates a compelling design vision and strategy that aligns with the company's product and business goals. Stay up to date with industry trends,
new technologies
and standard methodologies in product design, and integrate them into the design strategy. Collaborate with key partners, including product managers, engineers, and executives, to define and prioritize design initiatives
.
Ensures the effective management of designers through planning, scoping, and delivery of all design work. Partners closely with other digital product management leaders to contribute to and influence the design strategy for their product or set of products.
Champions a user-centric design approach, ensuring that user the end-users' needs, behaviors and pain points are at the core of the design process. Define and
maintain
design principles, guidelines, and standards to ensure consistency and quality across products
.
Leads, encourages, and manages a team of product designers, providing guidance, mentorship. and support to cultivate their professional growth. Set clear goals and expectations for the design team, and ensure they are aligned with the company's overall objectives
.
Champions effective collaboration between the design team and other departments. Presents design concepts, strategies, and recommendations to executive partners and other cross-functional teams, optimally articulating design rationale and benefits.
Qualification Requirements:
10 + years UX / Interaction experience designing consumer facing applications
and
mobile experiences
.
Strong design
portfolio
showcasing
breadth of UX Design work
.
Experience in ideation, sketching, concepting, brainstorming, and UX asset production
.
Experience in aligning design initiatives with business
objectives
and effectively communicating design strategy to partners
.
Proven ability to coach and motivate a product design team and foster a diverse and inclusive team culture, encouraging input from all team
member
.
Advanced degree in a related field or equivalent training/certification, or relevant work experience
.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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